At The Box Store (www.theboxbh.store), customer satisfaction is our top priority. Please read our returns and refund policy carefully:
Eligibility for Returns
- Products may be returned within 14 days from the delivery date.
- Items must be unused, in their original packaging, and in the same condition as received.
- Certain items are non-returnable, including but not limited to:
- Perishable items.
- Customized or personalized products.
- Items marked as non-returnable during purchase.
Return Process
- Contact us via [Your Contact Email] or call us at [Your Contact Number] within the return window.
- Provide proof of purchase (e.g., receipt or order confirmation).
- We will schedule a pickup or ask you to drop off the product at a designated location.
Refunds
- Refunds will be processed upon inspection and approval of the returned product.
- Refunds will be credited to the original payment method within 7-10 business days.
- Delivery charges are non-refundable, except in cases of incorrect or defective items.
Exchanges
- Exchanges are allowed within the 14-day return window, subject to product availability.
Defective or Damaged Items
- If you receive a defective or damaged item, notify us within 24 hours of delivery.
- We will arrange for a replacement or a full refund.